Frequently Asked Questions - Indoor Events

Can we buy tickets at the door?

Due to expected sellouts and the capacity per timeslot advance ticket purchase is strongly recommended.  On site sales are subject to availability and not guaranteed.

What does my child get with the Kids Standard Ticket?

They get to view all of the dinosaurs in the exhibit, participate in arts and crafts, interact with a baby dinosaur and view the walking dinosaur show. Other rides and activities require activity tickets that are available at the "Upgrades & Tickets" booth inside the event for $6 each. If the child plans to do more than one activity, you can upgrade to the Kids Unlimited Rides ticket at the "Upgrades & Tickets" booth inside the event.

How much are activity tickets?

Activity tickets are $6 each and are necessary if you have purchased a Kids Standard Ticket or for children under 2 years old who want to experience paid activities. Activity tickets are required for rides, inflatables, and more. Kids Unlimited Rides Ticketholders do not need activity tickets and can take as many turns as they want at activities and rides, which is the best value for children ages 2-12. Souvenir Photos and Animal Art Tattoos are the only activities not included in the Kids Unlimited Rides Ticket.

Can my child under 2 do the activities?

General admission for children under 2 years old is free. That means you do not need to pay anything for your child to see the dino exhibit, the interactive baby dinosaur show, the walking dinosaur show, and more. Individual activities require activity tickets from our "Tickets for Activities" booth inside the event. Each activity ticket is $6 and counts for one ride or activity. For the child's safety, the two largest stationary dinosaur rides and the largest dino bounce house have a minimum height requirement of 36", however there are several other stationary dino rides, as well as walking dino rides and bounce houses that smaller children can do, as well as the “Triceratots” soft play area for children under age 3. Other paid activities suitable for young children include Animal Art Tattoos, fossil dig and green screen photography.

What does my child get with the Kids Unlimited Rides Ticket?

In addition to everything included in the Kids Standard Ticket, the Kids Unlimited Rides Ticket adds unlimited turns on activities and rides, including the custom dinosaur-themed inflatable attractions, stationery and walking dinosaur rides, fossil digs, and more, without having to pay as you go (note the largest attractions have a 36”height requirement). Animal Art Tattoo and Souvenir Photos are the only activities not included in the Kids Unlimited Rides Ticket.

Are there any added expenses?

A Kids Standard Ticket comes with the option to purchase rides, inflatables entry, and other activities one-by-one or upgrade to the Kids Unlimited Rides Ticket on-site. We recommend the Kids Unlimited Rides Ticket, which allows kids to ride, bounce, dig, learn, and play as much as they want! You can upgrade your standard ticket to a " Kids Unlimited" one starting at $15. The only activities not included in the Kids Unlimited Rides Ticket are Animal Art Tattoos and Souvenir Photos, which can be purchased at the "Upgrades and Tickets" booth inside the event. We also offer multiple retail locations to purchase souvenirs.

When is the best time to attend?

Our events tend to be less crowded on Fridays and late in the afternoon on Saturdays and Sundays (discounted off peak tickets are offered on weekdays and weekends)

Why is Jurassic Quest selling Timed Entry Tickets?

We have Timed Entry Tickets at the indoor event to create a safe experience, limit crowds, and maximize enjoyment during your visit. Timed Entry Tickets limit the number of guests attending the event every :15 minutes, and allows all guests to enjoy their Quest in a safe and accessible environment.

Can I buy tickets even if the Time Slot is sold out?

In order to provide a safe experience and to be fair to all customers, walk up tickets are subject to availability for the next available timeslot. In order to ensure your desired timed entry slot, we recommend purchasing the your ticket in advance online.

Who can use a “Kids Ticket”?

Kids Standard Tickets and Kids Unlimited Rides Tickets are for children ages of 2-12. Children who are UNDER the age of 2 receive free admission, but will still need activity tickets to participate in ticketed offerings once inside. Children under the age of 3 may enjoy our free “Triceratots” soft play area (must wear socks). All rides and inflatable attractions have a maximum weight limit of 140 lbs. (socks required for inflatables). Socks can be purchased for $1 at the “Upgrades & Tickets” booth.

What else should we bring?

Socks are required for inflatables. Socks can be purchased for $1 at the “Upgrades & Tickets” booth.

Are there vendors with food available?

Concessions are available through the venue.

What are the height and weight requirements for the rides and inflatables?

The largest stationary dinosaur rides and the largest inflatable attractions have a minimum height requirement of 36", however there are several other stationary dinosaur rides, as well as walking dinosaur rides and inflatable attractions that smaller children can do. There is also the dedicated “Triceratots Area” with soft play equipment, sit-upon dinos and toddler bounce house for children under 3. All rides and inflatable attractions have a maximum weight limit of 140 lbs.

When are my tickets valid?

You choose which day and time you would like to attend Jurassic Quest when purchasing online. Tickets are good only for the day and entry time selected.

What is the JQ Ticket Guarantee?

Purchase your tickets with confidence! The JQ Ticket Guarantee protects you if your Jurassic Quest event is cancelled for any reason by automatically refunding 100% of the full ticket purchase amount to the card on file from your original purchase. The guarantee exclusively applies to show cancellations and does not cover any other reasons why you may not be able to attend the event or requests to change the date or time of your visit.

How long does the event take to go through?

How long you stay with us is up to you. We are a go-at-your-own-pace event. We have over 100 dinosaurs in our exhibit, as well as dinosaur rides and a ton of activities! We recommend planning on at least 2-3 hours to experience everything.

What are the rides like?

We have Stationary Dinosaur Rides and Walking Dinosaur Rides. Our Stationary Dinosaur Rides are our largest dinosaur rides – they are animatronic and move in place. Our Walking Dinosaur Rides are smaller and move forward slowly.

Are there Adult Unlimited Ride Tickets?

We do not offer Unlimited Ride Tickets for adults due to weight restrictions on the dinosaur rides and inflatables. Adults choose the Adult Ticket, which is a general admission ticket for access to dino viewing and dino shows, and allows you to accompany your child to activities and rides.

What if I am running late to my time slot?

We know delays sometimes happen, so please check in at the Jurassic Quest walk up box office (on-site) and they can help you exchange your tickets.

Are the events indoors?

Jurassic Quest events are usually held indoors. However, in some cases there may be activities set up outside under tents if weather permits.

Do you have a group discount?

Yes. For our regular events, groups of 10 or more will be automatically discounted 10% at checkout. For additional information, contact groupsales@jurassicquest.com.

Can I get a refund if I purchase tickets online and am unable to attend the event?

Online ticket sales are final unless the event has been canceled.

Do you have a schedule for future events?

All of our event locations are listed on our website. You can check our schedule on the “Upcoming Events” page or sign up with your zip code to be notified of future dates near you, and stay tuned through our website and Facebook since we announce dates as we go!

Does it cost to park?

Some venues do charge for parking while others do not. You would need to contact the venue directly to determine if they are charging for parking.

Are cameras or video recording permitted?

Yes. And we’d love to see your rawr-some moments! Share your dino memories with us using @jurassicquest #jurassicquest

Can I use my credit card throughout the event?

Yes.

Who can use the Police/Military discount?

Active duty police officers, firefighters, paramedics and active and retired military personnel including veterans; and their spouses and children. An ID must be presented at the event.

Is the event wheelchair accessible? Do you rent them?

We are a handicap accessible event. Please contact the venue to see if rentals are available.

Are service dogs allowed?

Yes.

Can we bring food into the exhibit?

Many venues have a policy against food and drinks, but usually permit small snacks and children’s drinks(such as bottles and sippy cups). The venue does provide food for purchase.

What’s included in a Quest Pack?

Quest Packs are a great way to extend your quest and include different levels of SURPRISE souvenirs, crafts and activities. Quest Packs will be distributed at the event when you scan your ticket.

Will there be additional merchandise and souvenirs available on-site?

Yes, additional souvenirs will be available for purchase on-site via cash or card.

I won free tickets! Where do I get my tickets?

Either the media partner will have your free tickets, or they will coordinate with us to have your name at will call. Please check with the station first before coming to the event.

Can we leave and come back on the same day?

We have timed entry at the indoor event to create a safe environment, limit crowds, and maximize enjoyment during your visit. You may not leave and re-enter the event.

I don't have a printer, can I show my tickets from my phone or tablet?

Yes, you can show the QR code right from your phone or tablet. You can also give your name and email address at the door, and we can look you up.